![]() ![]() You can customize this basic flowchart to suit your unique business process. The call center agent then determines a route to achieve customer satisfaction.The agent notes the reason for the inbound customer call.A call center agent greets your customer with a pre-decided call script. ![]() ![]() A customer sends a request to your call center BPO (Business Process Outsourcing).The basic skeleton of an inbound process flow chart can look like this: This means the customer has clear expectations from your customer service team.Īn inbound call center process flow diagram will empower your call center agents to conduct tightly orchestrated interactions with your customer. ![]() Here, your team deals with a customer that has chosen to reach out to you.
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